Fiji Airways took home the award for Best Airline Staff Service – Australia & Pacific at the World Airline Awards, held September 23 in London.
It is the second time passengers have chosen Fiji Airways for this top prize. The airline also won the award in 2019.
The award assess all frontline service contact points across both the airport and on-board environment, including check-in, lounges, service assistance, boarding and arrivals, as well as the full range of on-board cabin staff service.
Managing Director and Chief Executive of Fiji Airways, Andre Viljoen said: “It truly is an honour for our airline to be recognised for our commitment to service. I thank all the hard working staff at Fiji Airways who made this award possible. We won this same award in 2019, and I am proud of the fact that we have not been complacent despite the challenging period that Fiji Airways and indeed the entire aviation industry has faced due to the pandemic.
“Fiji Airways is focused on major plans to enhance our products and service to continue evolving and offering the best to all our guests,” he added.
Edward Plaisted of Skytrax said: “Fiji Airways have embarked on the most comprehensive review and upgrade of product and service during the last two years, and the airline management and staff should be delighted with this recognition for having the Best Airline Staff Service in Australia & Pacific. In addition to this success for front line staff service, Fiji Airways should also be delighted with their performance in 2022 which sees the airline rise into the world’s top 50 airlines this year.”
The World Airline Awards was introduced in 1999 to provide a customer satisfaction study that was “truly global”. Over 100 customer nationalities participated in the 2021/2022 airline passenger satisfaction survey with 14.32 million eligible entries counted in the results and more than 300 airlines were featured in the final Award results.